We are a nearshore call center that specializes in collections and more.
Click the button below to know more about our collections services.
We are a nearshore call center that specializes in collections and more.
Click the button below to know more about our collections services.
We are cybercity
Call center solutions that increases your productivity, efficiency and sales
We are a multinational company that offers customized call center solutions to provide the best customer experience.
Based on the strength of our track record, we rely on call center technology to stay at the forefront of the industry and create strategic alliances with our clients with one goal: to maximize their results.
Core values:
- Resilience
- Integrity
- Teamwork
- Accountability
We're not just a call center, we're a strategic REVENUE PARTNER
Best Customer experience
We enrich customer experiences and build solutions for your business needs and demands.
Increase success rate
At CyberCity we help our business partners increase their business revenue through our call center services.
Bold
leadership
The leaders foster an environment of collaboration and teamwork to drive your company's success.
Make informed decisions
We keep a close track of our agent's performance and make decisions based on our data sources.
Culture and professional development
Our culture is based on equality and inclusion and is a direct reflection of our people as a collective spirit—dedicated to supporting our customers.
One of the largest, and the fastest growing Call Center in nearshore Tijuana just 20 mins away from the San Diego airport/ downtown
CyberCity has technology, infrastructure and the professional IT personnel to handle the most advanced Contact Center requirements.
Having 3 Facilities in the most prestigious locations of Tijuana with a seating capacity of over 3200 agents making it one of the largest call center , because of the sheer volume we are able to offer the most affordable and competitive prices anywhere.
Industry awards & recognitions
Our reputation, and the work we do for our clients, is unrivaled.
High satisfaction rate
BUILDING WHAT’S NEXT
Call center solutions and services to take your business to the next level
We design and implement multichannel solutions to enhance your business with the power and infrastructure of our call center. To always guarantee the best results, we create specialized equipment and technologies, which allows us to offer world-class services, such as:
Good customer service can help to build brand loyalty and a positive reputation for the company.
Our collection solution is intended to assist companies in controlling their accounts receivable and streamlining their cash flow. Together, you and our knowledgeable team of collections professionals will create a unique plan that is tailored to your unique company’s requirements.
We provide companies of all sizes our expert appointment setting services. Our skilled team of appointment setters is ready to set exceptional appointments that will support your business’s ability to increase sales.
For companies of all sizes, we specialize in offering excellent inside sales services. The most recent technology and tools are available to our experienced sales team, enabling them to efficiently connect with new clients and support your business’s sales growth.
The survey service from Cybercity was created to assist companies in gaining insightful information from their clients.
Cybercity’s tech support team has the skills to assist with setting up new technologies, software, hardware issues, or just general setup assistance.
If you’re having trouble organizing documents, keeping proper records, or simply need assistance with day-to-day administrative activities, Cybercity can help.
Our process-oriented approach ensures that a product or service meets the established standards of quality.
Our quality assurance program is designed to support businesses in ensuring that their clients receive the best service possible. Our skilled team of quality assurance specialists will collaborate with you to create a strategy that is tailored to your individual company requirements.
CyberCity Stats
95% client retention rate
Step by step to your success
Cybersecurity protocols
DATA CENTER COMPLIANCE
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Privacy Shield
Provides companies a mechanism to comply with data protection when transferring personal data.
Provides companies a mechanism to comply with data protection when transferring personal data.
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Qualys SSL
It's the standard technology for keeping an internet connection secure and safeguarding any sensitive data that is being sent between two systems.
It's the standard technology for keeping an internet connection secure and safeguarding any sensitive data that is being sent between two systems.
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Sysnet & Pci
It's an information security standard used to handle credit cards from major card brands.
It's an information security standard used to handle credit cards from major card brands.
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HIPAA Compliance
The Health Insurance Portability and Accountability Act (HIPAA) sets the standard for sensitive patient data protection.
The Health Insurance Portability and Accountability Act (HIPAA) sets the standard for sensitive patient data protection.
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SOC 2 Type 2
To provide service organization management, user entities, business partners, and other parties.
To provide service organization management, user entities, business partners, and other parties.
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SSAE 18/SOC 1 Type 2
To provide management of the service organization, user entities, and the independent auditors of user entities’ financial statements.
To provide management of the service organization, user entities, and the independent auditors of user entities’ financial statements.
Let's talk about you
Contact us
We are an e-mail and phone call away, otherwise would be a pleasure to host you at one of our campuses!
- Av. Revolución 1501, Zona Centro, 22000 Tijuana, B. C.
- USA +1 888-386-3902
- info@cybercitycallcenter.com
Leading in the Industry with the ability to provide our clients strategic call center solutions built upon quality service, responsiveness, and expertise.
- Av. Revolución 1501, Zona Centro, 22000 Tijuana, B. C.
- USA +1 888-386-3902
- info@cybercitycallcenter.com
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